I spoke with CS via chat and they informed me they have rectified the issue however I can still see 2 broadband contracts on my account with both of them being 'Accepted' which doesn't make sense. I am not confident this issue has been resolved yet.
Sorry for any confusion, we can only find one account related to the forum information.
On the account there can only ever be one contract at a time, if a new one is taken out it would replace the older one on the account.
If this is a completely separate account you're mentioning can we please confirm if it's either on a different address or if it's a business account that's on the same address as the residential account?