Hi Virgin,
My account currently displays two broadband contracts for the same address.
1 started on the 23rd January 2021, the other is Pending 2nd February 2021
My broadband is already up and running since 23rd January 2021.
Should I be concerned that I might be billed twice?
I got a text message just now from Virgin stating someone will be in touch for the 2 hour slot tomorrow, I assume they are going to send another Virgin Media Router out again??
Can someone from the mod team please cancel the 2nd Feb contract please.
I cannot get through to anyone via telephone or chat.
Thank you
Wingcome Ly