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PeterFlower
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150 engaged, 0345 4541111 doesn't work either, and website going Oops.

I can't contact anyone about my account. I've spent three days ringing at random times. The website is broken and I can't change my package or renegotiate my contract. The price has suddenly become expensive for no reason. I will consider leaving if there is no way of contacting virgin, but even for leaving virgin want me to ring them! 

If the website would let me change the contract I would do it there but it doesn't work either. Can virgin media ring me instead?

.

 

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Natalie_L
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Re: 150 engaged, 0345 4541111 doesn't work either, and website going Oops.

Hi PeterFlower

 

Thank you for getting in touch with us here on the Community.

 

I am sorry to hear you are experiencing problems when attempting to reach the team to discuss your package. 

 

Are you able to confirm if you have had a promotional or welcome discount come to an end recently? You can check this by visiting your online account here: www.virginmedia.com.

 

Thanks 

 

Nat
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PeterFlower
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Re: 150 engaged, 0345 4541111 doesn't work either, and website going Oops.

Hi Nat

My contract date was September 2017 and I have been with Virgin Media since it was Telecentel in the 1990s. So I'm not a new user and there is no introductory deal.

 

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Chris_W1
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Re: 150 engaged, 0345 4541111 doesn't work either, and website going Oops.

Hi Peter, thanks for the message and sorry that you are unable to get through to discuss your contract, can you contact the text team on -  07533 051809 - Chris

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