Virgin Media Community

[PeterFlower]

I can't contact anyone about my account. I've spent three days ringing at random times. The website is broken and I can't change my package or renegotiate my contract. The price has suddenly become expensive for no reason. I will consider leaving if there is no way of contacting virgin, but even for leaving virgin want me to ring them! 

If the website would let me change the contract I would do it there but it doesn't work either. Can virgin media ring me instead?

.

[Natalie_L]

Hi PeterFlower

Thank you for getting in touch with us here on the Community.

I am sorry to hear you are experiencing problems when attempting to reach the team to discuss your package. 

Are you able to confirm if you have had a promotional or welcome discount come to an end recently? You can check this by visiting your online account here: www.virginmedia.com.

Thanks 

[PeterFlower]

Hi Nat

My contract date was September 2017 and I have been with Virgin Media since it was Telecentel in the 1990s. So I'm not a new user and there is no introductory deal.

[Chris_W1]

Hi Peter, thanks for the message and sorry that you are unable to get through to discuss your contract, can you contact the text team on -  07533 051809 - Chris