I recently renewed my contract still in the 14 day cooling of period... your very unhelpful call centre says I have to give 30 days notice. this isn't correct as its a 14 day cooling off. then tried to change it to say it was 30 days. this isn't the case when the t&c clearly state
Your right to cancel during the cooling off period - see Section M
- If you have ordered the services online, by telephone or from an agent attending at your home, and have entered into a new contract, you have the right to cancel those services within your 14 day cooling off period. You can cancel immediately during this time without having to pay an early disconnection fee.
I have now emailed head office on this matter. also complaint has been raised to Ofcom.
There is actually no need for patronising replies you must work for Virgin. No she did not basically took offers off and made bill even higher than it was before they were on the account in the first place, the fact was when the recontract was put on I wasn't told how long the contract was for. only found out once the email came in confirming it as 18 months so I think I'm well within my rights to cancel. no wonder Virgin is the most complained about TV supplier.
even when virgin doesn't do things by the book... holding personal customer details on a insecure server. poorly trained and ignorant staff that wouldn't even get a job in McDonalds if they left there. rotten company.