I recently signed up for Virgin Broadband. Your terms & conditions state:
“To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions).
The service start date was 28 January 2023.
I gave written (hard copy) notification of Broadband cancellation around 6 February 2023.
I contacted Virgin via the Complaints Process (12 February 2023) as Virgin failed to respond to the above. I have tried to explain this to Virgin but the nameless people responding to my complaint do not appear to understand.
I have now been told that I will have to pay a termination charge of £275.87, which is totally scandalous.
Note that I’m a loyal Virgin Mobile customer, and have always been happy with Virgin. So the above is deeply shocking to me.