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KrisM
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12 months free Free Amazon Prime - Activation

having renewed my membership  at the beginning of November and making several phone calls I finally received my activation code on the 10th December.

I clicked the link in the email that took me to  the activation site , I entered the code provided and got the reply that this code had already been used 😠

so not being able to get through on phone I opened a case online 14/12/2020 and received an automated reply stating " we will be in touch soon " 

now its the 23rd dec and still nothing ,anyone having these issues ?

 

 

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Zak_M
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Re: 12 months free Free Amazon Prime - Activation

Good morning @KrisM

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your code for amazon prime. 

 

I just wanted to check in and see how things have gone since your post? Have we been able to advise a new code or offer an alternative? 

 

Kind regards,

Zak_M

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KrisM
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Re: 12 months free Free Amazon Prime - Activation

have heard nothing , so not resolved 

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Zak_M
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Re: 12 months free Free Amazon Prime - Activation

Thank you for coming back to me. 

 

Are you able to provide us with a screen shot of were this was offered in your contract?  (please be sure to blank out any personal information) 

 

Kind regards,

Zak_M

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KrisM
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Re: 12 months free Free Amazon Prime - Activation

contract  snip.PNG

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John_GS
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Re: 12 months free Free Amazon Prime - Activation

Hi, 

 

Sorry for the delayed reply.

 

I'll PM you now to assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

KrisM
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Re: 12 months free Free Amazon Prime - Activation

I can confirm that my problem has been resolved , thanks for the mod's in this community 😀

 

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brikearney
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Re: 12 months free Free Amazon Prime - Activation

Hi . I have had the exact same problem.  Signed a new contract on 9th of October.  Received voucher on 15th of December and it said voucher expired.  Phoned Amazon who said  it was a VM problem. Phoned VM to complain and they said they would have to email the relevent department and they would contact me and  I am  still waiting  on my reply . Anyone else had this problem ?.

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Megan_L
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Re: 12 months free Free Amazon Prime - Activation

Hi Brikearney,

Thanks for using the forums to get this issue with your Amazon Prime voucher looked into, I am sorry if this has been causing some frustration. 

I have had a quick look into your services before responding to you and can see someone from the complaints department has already spoken to you about this. 

Can you confirm if this issue has now been resolved? 

Thanks!

Megan_L

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brikearney
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Re: 12 months free Free Amazon Prime - Activation

Yes  .  Got the complaint  resolved.  Many thanks  for getting  in touch. 

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