I had my virgin media installed on Monday 16th July. I have got the full house bundle where it included an £100 gift card for Curry’s. I am wondering when I am going to receive this as it has been a month since having virgin media.
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community
Any promotional offers with gifts included, such as the vouchers are processed after an initial 28 days of taking the services. We then advise it can take up to 14 days to receive it.
If you haven't received it within 42 days of your installation date then come back and let me know and we can chase things for you
It looks like the rewards teams processed this for you and if you can now contact 0800 542 4704 the number for Simplify Digital who this offer was arranged with they will be able to get this to you as they supply the card not us.
My apologies for any confusion over this.
Kind regards and let us know how you get on with this.
I ended up calling another one of their numbers for a customer service helpline but they had no idea what I was on about. Virgin have been completely useless in providing any information or support. I called them twice and was given conflicting information before finally being palmed off to Simplify Digital