£100 bill credit

[Chris_brown]

When I joined with VM the offer included £100 bill credit which doesn’t seem to have been applied when I check the upcoming charges for my first bill.
I don’t have a great deal of confidence the guy I spoke to on the phone set it up properly, is there a way to check without being stuck on the phone for ages? 

[John_GS]

Hi @Chris_brown

Thanks for posting and welcome to the community.

Sorry to hear of this credit dispute. Have you got documentation of this credit being on the order? If so, let us know and we'll proceed further.

Best wishes,

[Chris_brown]

So I’ve checked the contract emailed to me and I can’t see anything applied on it however I have a screenshot of the deal offered and a time log for when I spoke with VM on the phone. The deal was confirmed verbally to me and i was told it was processed. 

I’ll give you fair warning, if I’ve been had over and it’s not going to be applied then I’ll be cancelling, I have no patience for this kind of nonsense. 

 

 

[Chris_brown]

Time log for the phone recordings you guys do. Cheers

[John_GS]

Cheers Chris and for showing us the call log. I'll send you a PM now

Best wishes,

[John_GS]

Thanks for joining me on PM @Chris_brown and letting me sort this for you.

Do pop back if you need further assistance.

Best wishes,

[angel201]

Hi

i am also having the same problem and would like to have it solved please

thanks 

[Jodi_S]

Hi angel201,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you've not received your £100 bill credit from us. 

Can we ask how you applied for this bill credit, was it directly through us or were you using a 3rd party to join our services (compare the market or similar)?

If you have documentation that you are to receive this £100 on your order, then we will need this as evidence.

Generally, if you have used a 3rd party to join our services, you will need to contact them regarding this matter. 

For more information regarding this, please check the link here https://www.virginmedia.com/help/gifts

Kind regards Jodi. 

[angel201]

Hi 

It was through compare the market but I do have photo evidence of £100 bill credit promotion going through virgin media. 

 please let me know of my next steps

[Jodi_S]

Thanks angel201,

As you have placed your order through a 3rd party comparison site and not directly through ourselves, we normally ask you to contact the company you placed the order with as they're the ones that credit the account.

Have you contacted compare the market about your £100 bill credit for Virgin Media. 

Kind regards Jodi.