Hi @lindseydodd408, thanks for reaching out to us and a warm welcome to the Virgin Media forums! 🙂
We appreciate you reaching out to us regarding this query.
If you signed up for Virgin Media services through a 3rd party who has offered any gifts / rewards / credits, then we kindly ask you to reach out to the 3rd party site for this credit as offers done by them are with the site directly and not with Virgin Media directly.
Let us know how it goes with the team.
Kind regards,
Ilyas.