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poppy202
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on ‎24-01-2021 19:17

I am trying to register my account, no one answers the phones, or the real time web chat help, and there is no email help. Ironic and annoying for a communications company. Any way I am trying to register the account and it keeps asking for the answer to a security question which I havn't set up yet. Then a page comes up saying virgin media page has 'gone down. Help please. 

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JitteryPinger
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on ‎24-01-2021 19:38

Unfortunately you will need to ring into customer service, they seem to be mostly unavailable during the days currently so I would suggest trying now or between 8am and 10pm tomorrow.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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