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gilesbracher
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0345 454 1111 is Unobtainable...?

I am trying to change my land line package, I want to reduce my bill because of the recent price increase. It is only possible to make you bill more expensive on line.  I have been told i HAVE to telephone to make reductions to my account services. 

I also have a new email spam problem that normal online filters are not stopping so i need to speak to tech support.  

But the main contact number is unobtainable...!!!   Mo message, ho holding que, No connection!

How to I speak to a Member of Virgin Staff? 

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Zak_M
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Re: 0345 454 1111 is Unobtainable...?

Good morning @gilesbrancher 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with getting though to the customer support team. 

 

They are extremely busy at the moment and sometimes the message will say that they are unable to take your call.  Unfortunately we are not able to make package changes from here, you would need to speak with the customer care team, if you are not able to get hold of them via the phone, you are able to use our text messaging service on +44753 305 1809

 

Kind regards,

Zak_M

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