Menu
Reply
Rds261189
  • 97
  • 1
  • 5
Dialled in
328 Views
Message 1 of 6
Flag for a moderator

want phone number in Directory

Hi,

i'm wondering if someone can help to put my phone number in to the Directories please.  Also my virgin app is showing iv'e got an outstanding bill that should have been paid on 29th April but i paid the bill by debit card on 16th April and showed as bill paid.  Can someone look into this as don't want any fees incurred.

 

Thanks

R SCOTT
0 Kudos
Reply
John_GS
  • 8.7K
  • 476
  • 769
Forum Team
Forum Team
304 Views
Message 2 of 6
Flag for a moderator

Re: want phone number in Directory

Hi Rds261189

 

Thanks for posting. 

 

In relation to the billing, you've said you paid it manually. Did you also cancel the direct debit at the time? If not then we'd still attempt to take it as the direct debit would need to be cancelled also. 

 

To confirm also, are you wanting your phone number in or out of the phone book please?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Rds261189
  • 97
  • 1
  • 5
Dialled in
292 Views
Message 3 of 6
Flag for a moderator

Re: want phone number in Directory

Yeah I would like number in phone book please.

So what happens that I've done payment manually cause was told in past if I do it manually well before direct debit date then the direct debit would jump onto the next month?  You will probably see my bill is paid on system.

R SCOTT
0 Kudos
Reply
Alex_RM
  • 4.28K
  • 247
  • 325
Forum Team
Forum Team
285 Views
Message 4 of 6
Flag for a moderator

Re: want phone number in Directory

Sorry for any confusion, 

 

If you make a manual payment when the bill is already pending an agent would need to amend this manually. 

 

If you've made a payment, as well as the direct debit being taken, then this would leave the account in credit- which would be taken from your next bill. 

 

I've popped you over a private message (purple envelope, top right hand corner) so I can help with the phone directory query 🙂

 

Alex_Rm

 

 

0 Kudos
Reply
Rds261189
  • 97
  • 1
  • 5
Dialled in
284 Views
Message 5 of 6
Flag for a moderator

Re: want phone number in Directory

I done the payment over internet, and obv direct debit bounced as never had the money in for a bill I've paid so I just don't want charges on next bill even tho I paid the bill earlier than expected.

R SCOTT
0 Kudos
Reply
Rds261189
  • 97
  • 1
  • 5
Dialled in
244 Views
Message 6 of 6
Flag for a moderator

Re: want phone number in Directory

Hi any update on getting my telephone number in the phone book at all as a moderator sent the message to a different team to see what can be done?

R SCOTT
0 Kudos
Reply