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smartypants16
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vulnerable parents without landline

on ‎22-02-2021 15:59

Is there anyway I can get appointment (booked for Thursday morning) escalated for my elderly parents whose home landline is not working.  They phone has been out of operation since Saturday and this has meant the panic alarm is not working either in case of emergency.

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Paul_DN
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Re: vulnerable parents without landline

on ‎22-02-2021 16:30

Hi smartypants16,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear your parent's phone hasn't been working Since Saturday and the technician can't come until Thursday, I will be more than happy to look further into this for them.

 

As I will need account specific information I will invite you into a private chat, I will send a invite shortly, please click on the purple envelope to accept.

 

Regards

 

Paul.

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