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virgin home phone why can some people get through but others can not

When friends call they can get through, but when my GP or Housing try to call they can not get through .

We have missed some imports calls from from our GP.

used our mobile to get through to the house phone that worked, but the GP tried 5 times the other day and the phone never rang once,  same with the Housing people

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Re: virgin home phone why can some people get through but others can not

Good morning @Greenz 

 

Welcome to the forums, thank you for taking the time to post.

 

I am sorry to hear that you have had some issues with your landline there. 

 

Are you able to confirm for me, is your landline connected via our 21CV (the back of the hub) or via a normal socket? 

 

Kind regards,

Zak_M 

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