Hi @ROSEMARY42 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have been having with your mums landline. Have you followed the steps above as provided by my colleague and how have you got on with it? Should that not help, we would need to bring you in for a private message to discuss this and resolve.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
