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Abe123
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unknown access charge

I've been billed for accessing a tv app that i am not aware of? as most lines of contact to Virgin is hiding behind the Corona excuse to avoid the masses of complaints, anyone else have any experiences in raising this to their billings team to look into? Would welcome any guidance or advice to channel my queries. Thanks in advance.

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DJ_Shadow1966
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Re: unknown access charge

Hello

With regards to account issues I am afraid they cannot be dealt with in the forum. See here for more info https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

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