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NEILASOOV
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unable to make outgoing calls

As someone who rarely uses the landline, I have just discovered that I am unable to call out on my home phone. I am able to receive calls though.

The line has always been extremely crackly, which I had put down to my phone rather than the line (maybe mistakenly), however, now there is not even a dial tone. At least the crackling has stopped. I have run the diagnostic test on the line, which says there is not a problem.

I have recently upgraded to the superhub 4 and noticed that there was a section on plugging the phone into it. But as there was no adaptor provided in the box I ignored it. Is this possibly the reason or is an engineer visit due?

 

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Zak_M
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Re: unable to make outgoing calls

Good morning @NEILASOOV 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Just to confirm have you previously been been connected via the traditional wall socket? 

 

Kind regards,

Zak_M

 

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NEILASOOV
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Re: unable to make outgoing calls

yes, always by the wall socket. And the line has always been crackly but usable.

Now there's nothing at all. No crackling or dial tone

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Zak_M
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Re: unable to make outgoing calls

Thank you for providing me with that information. 

 

I have managed to locate your account,  I have ran some diagnostics and we are going to need to get an engineer out to you, I have taken the opportunity to book this for you, you can check the time and date via your online account. 

 

Kind regards,

Zak_M

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NEILASOOV
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Re: unable to make outgoing calls

Thank you very much for helping to sort the problem out

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