Virgin Media Community

[langridgepeter]

from day of joining Virgin Media ;how long does it take to transfer your old landline over to Virgin .and how do you know when this has happened.

[BumbleVMTech · Accepted solution]

Hi, usually 24/48 hours after install.  Have yiou signed up already?

Rich

[langridgepeter]

1st March 

[Corey_C]

Thanks for your reply, langridgepeter,

You can also find our more about our number porting process here:  https://www.virginmedia.com/help/keep-my-number

Cheers,

Corey C

[langridgepeter]

well ;24/48 hours ; no no .

My old contract was to end 5th March (landline porting )

Bear in mind ,i have had numerous telephone calls to Virgin ;and promised it would transfer by the 5th March ;latest.

Without writing war and peace ;the date became the 10th March .(not a happy bunny)

On the 10th of March ,great ,number ported over in the morning ,but mid afternoon reverted back to the Virgin number.

On the telephone again ;(same day 10th ) was told it was now going to be the 18th March by Virgin.

i explained ,my old BT number was working for a few hours on the Virgin line

My BT line had gone dead and my old provider had informed me Virgin had advised transfer for the 10th

I was under the impression that a number could only be ported if live .

Virgin say it will transfer on the 18th ????

[Ryan_N · Accepted solution]

Hi langridgepeter, 

Thank you for your post. 

Seems odd that this would happen. So, as it stands the number your using isn't the one you ported over? I will send you a private message so I can have a look into this. 

Cheers. 

[langridgepeter]

thanks

[Ryan_N · Accepted solution]

Yeah - all sound 🙂 Will be done for tomorrow. 

Cheers. 

[langridgepeter]

again ,thank you

[Ryan_N]

Pleasure is all mine 🙂 

Cheers.