Virgin Media Community

[paddingtonbear9]

Hi,

Please, can you send me a message explaiining, how to set up a password for customer service help over the phone?

[Steven_L · Accepted solution]

Hey paddingtonbear9,

Welcome to the community and thanks for taking the time to post here on the forums.

When you registered with us you should have set a password with the team, did this not happen for you?

If you have access to your online account, you can set/change your password. Please login to your online account then Update settings >Account details and scroll down to the 'Telephone security details' section , if you click the edit button, you will then be able to set/change your password.

Please let me know if you're able to do this, if not, we will be able to help further from here

Kind Regards,

Steven_L
 

[paddingtonbear9]

Hi Steven,

Thanks so much for your reply. Yes, it worked fine.

Yours,

paddingtonbear9

[Steven_L]

Glad to hear that its worked for you paddingtonbear9 👍

Kind Regards,

Steven_L