Virgin Media Community

[speenie]

Hi Guys.

Does anyone know if all calls recieved and made are recorded by Virgin please?

cheers

spence

[Beth_G]

Hi Spence,

Thanks for posting on the Community Forums.

Can you please clarify what calls you mean exactly? Are you referring to calls made and received from your landline, or calls made to Virgin Media? 

Calls made to us may be recorded for training and monitoring purposes, however we do not record calls made and received from customer's landlines or mobiles.

Hope that answers your question 🙂

Beth

[speenie]

from landline to landline to other people!

I was told that I can request them for legal purposes.

Is this true?

Many thanks

Beth

[Beth_G]

Hi Spence,

This is the type of telephony data we store (this does not include the content of the calls made):

• Your telephone number
• The phone numbers that you call and send messages to
• The time and duration of the call
• Geo-location data
• Device details (hardware model, operating system version, IMEI), amount of data used.

We do record calls made to Virgin Media which you are within your right to request under a Data Subject Access Request, however we do not record customer's personal calls made from their landline or mobile. More information about our privacy policy can be found here

Kind regards,

Beth

[speenie]

thanks Beth

[Robert_P]

You're welcome speenie, if you need us again in the future please don't hesitate to get in touch.

Rob