switchover issue - Hub and phone different locations

[Darw1n66]

Wanted some answers about the phone Switchover as my hub is upstairs phone downstairs started a conversation with one of the virgin helpers but he must have got bored/ gone to bed as I  haven't heard anything for an hour now oh well 

[MOD EDIT: Subject title changed for clarity]

[Molly_T]

Hi Darw1n66 👋 welcome back to the community! 

It looks as though you have already posted about this issue in another thread here 👉 Phone Switchover - Virgin Media Community - 5463715 and my colleague has sent you a PM to offer further support. 

Please do be aware that response times via the community can vary depending on staff working hours and availability. We always aim to respond as quickly as possible, but if you need to get in touch urgently or in real time you can do so via 📞0345 454 1111 or 150 from a VM landline & WhatsApp 📲+447305 327 112 or 👉 https://virg.in/contactvm . 

Thanks for your patience whilst we get back in touch to offer further support with the hub re-location appointment for your landline switchover. 

In the meantime you can find further information about the switchover process here 👉 Landline Switchover | Virgin Media Help and here 👉 Everything You Need To Know - Page 8 - Virgin Media Community - 4757332 . 

Wishing you all the best! 🌞