switch to fibre and phone no longer works

[Anonymous]

Switch over day on my phone and done everything as per instructions and guess what, I've got no phone line. I refuse to phone VM from my mobile at 30p a minute so now what?

[Natalie_L]

Hi jerryhollens, 

Welcome to the community and thank you for posting. 

I am very sorry to hear you are experiencing issues with your landline service, we will do all we can to help. 

Can you please confirm if you have received the adaptor to connect the landline to the Hub?

Thanks,