cancel
Showing results for 
Search instead for 
Did you mean: 

standard calling features - fibre phone

loyalcust
Tuning in

I've now been transferred to fibre phone and I understand more calling features now come as standard. I tried to set up Quick Dial according to the Your Virgin Phone Guide but this failed. How can I activate these please?

4 REPLIES 4

Akua_A
Forum Team
Forum Team

Hi @loyalcust 

Welcome back to our communioty forums and we are glad to see your landline switchover has taken place. 

Sorry to hear you are having issues activating Quick dial. Are you adding the feature as seen here? https://www.virginmedia.com/help/landline/managing-your-landline-calling-features Also, is your landline device compatible with the feature?

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


loyalcust
Tuning in

Yes - Quick Dial is in the list in the link you posted; and yes my phone is compatible...

loyalcust
Tuning in

Following the instructions to set up a Quick Dial I get the message "sorry the service requested is not available from this line",

In this case, to best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks, 

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs