Virgin Media Community

[Stu1962]

Hi all,

I have an elderly lady neighbour who is also a Virgin Media Customer. She has a terrible noise on her landline . I tried dialling 150 from her phone with no success. She has no family living in the UK and I'm trying to help her by reporting this fault.

Any time that I log into Virgin Media it seems they automatically assume that I have a fault with my Service.?

I have been unable to speak with someone in person to fully explain the issue. Can anyone please help. Thanks in advance.

[Lee_R]

Hi Stu1962, thanks for posting and welcome to our community.

I am sorry to hear your neighbour is having issues with the landline.  I am going to send you a quick private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R