Menu
Reply
Stu1962
  • 1
  • 0
  • 0
Joining in
110 Views
Message 1 of 2
Flag for a moderator

reporting a landline fault for elderly neighbour.

Hi all,

I have an elderly lady neighbour who is also a Virgin Media Customer. She has a terrible noise on her landline . I tried dialling 150 from her phone with no success. She has no family living in the UK and I'm trying to help her by reporting this fault.

Any time that I log into Virgin Media it seems they automatically assume that I have a fault with my Service.?

I have been unable to speak with someone in person to fully explain the issue. Can anyone please help. Thanks in advance.

0 Kudos
Reply
Lee_R
  • 2.17K
  • 111
  • 201
Forum Team
Forum Team
70 Views
Message 2 of 2
Flag for a moderator

Re: reporting a landline fault for elderly neighbour.

Hi Stu1962, thanks for posting and welcome to our community.

I am sorry to hear your neighbour is having issues with the landline.  I am going to send you a quick private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

0 Kudos
Reply