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johnstart
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remove caller ID block

I have set my landline to "no caller ID", but now I want to remove that and allow my ID to be seen. How to do it? I cannot find anyone at Virgin to speak to. signed John Start

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Rachael_F
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Re: remove caller ID block

Hi johnstart,

 

Welcome to our forums and thank you for getting in touch. I'm sorry that you've been having trouble trying to change your landline setup, we can certainly look to help you out with this.

 

I've had a quick look at the backend of your services and it doesn't seem like you have permanent number conceal provisioned by us. Could this be a setting you have changed on the handset itself? If so, it may be worth taking a look at the instruction manual for your landline, or having a quick search for the model number online if you don't have the manual to hand.

 

Thanks,

Rachael

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