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re prob incoming calls garbled from BT&EE but virgin to virgin ok?

hi reply back to Katie I can't reply back as reply red box not working?,since contacting Virgin Sunday an engineer coming out,after call I asked neighbour who has EE network and another BT friend to phone me,same garbled crackling incomprehensible noise,when I found neighbour on Virgin network phone me no problem incoming call,very strange?,so I phoned back 151 virgin this morning and they relayed  this updated info to 2nd response team and said engineer would be coming still as arranged Wednesday..

regards and thanks Katie response..

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