Moved house 6 weeks ago. Had VM at old house and in new house. Set up new account online for new house and asked for phone number to be ported. Number not transferred. On phone to setup new connection asked again for number transfer. Number not transferred. Attempted to phone customer services, gave up after 20 mins on hold. Submitted complaint via website. No response. Submitted complaint again, no response. Got through to someone on the phone who was in the wrong dept and sent me back round the automated phone carousel. Went online to cancel old account but no option on website to actually cancel. Tried to email but there is no email address for VM which responds.
My questions are (1) how can I get my phone number transferred? (2) how do I close the old account (apart from cancelling the direct debit)?
We have sold the old house so it would be good to get this sorted before the new owners move in.
After a marathon 90 minute phone session, mostly on hold. I managed to get the house move team to fix it. It still took another 10 days to actually get the phone number changed, but it now seems to be OK, a mere 2 months after starting the process. The weirdest thing about the whole thing is that virginmedia don't have an email account, or at least one they make public. Once my introductory deal runs out I reckon I will swap supplier.