no dial tone on mine and neighbours phone no one can phone in as well
Thanks for your post.
I'm sorry that you and your neighbour are currently getting no dial tone on your phones.
I can confirm that there is an outage in your area and our team are currently working on getting this fixed. The fault reference is F007704510 and the current estimated fix time is 14/02/20 at 4pm.
Although you can't get updates yourself, if you do speak to any member of our team they will be able to give you any updates you need.
Sorry for any inconvenience caused with this.