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phone switchover

Joining in


I was wondering what happens to others who have been given a date for switchover but not received the adapter to connect in time.?I was given 4th may for switchover but no adapter arrived then spent hours trying to explain this and ended up with being told an adapter had been ordered for me then i was being told an engineer had been booked.? I do not need an engineer just an adapter,I was told i could not cancel the engineer.10 minutes later was told engineer had been cancelled and adapter was on its way..later in the evening checked my account as new bill had turned up and noticed an engineer was booked to come 24th may..why does nobody listen.? Anyway my phone is still working which i was reading others had been cut off..why are adapters not sent out in time it's not hard to do.?


Forum Team
Forum Team

Hi there @geoffcoleman 


Thank you so much for your post and welcome back to the forums. 


I am so sorry that you have experienced this issue with your services and the phone switchover and I'm so sorry for the confusion caused.


I'd be happy to look into this with you via a Private Message and make sure everything is arranged properly for you. 


I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.