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phone outage compensation

Joining in

phone was off 13/6 to 23/6 was told compensation would be automatic

latest bill 8/7 shows no compensation


Alessandro Volta

VM has 30 days, from the time your service was restored, to credit your account with the appropriate compensation.

Forum Team (Retired)
Forum Team (Retired)

Hello lesanon, 

Thank you for reaching out to us here on the community. 

We are very sorry to hear you experienced a loss of service on your landline. 

Was the fault registered at the time? Also, have you received any confirmation of this via text?




was registered by comfirmation received..understood this was automatic

Thank you for popping back to us @lesanon and I'm so sorry the confirmation was not received. 

I'll be more than happy to check this with you via a Private Message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Hi there and thank you for chatting with me via the PM @lesanon I just wanted to update the public forum as we have been able to resolve this issue now for you.

Please do pop back to the forums in the future should you have any issues and we will do all we can to advise.