just joined virgin 8 days ago for broadband and phone. The problem is that the phone is not ringing when someone calls. I have a truecall call blocker that was fine with plusnet but not with virgin. I have to keep checking the truecall unit to see anyone has rang, ie flashing light.
Have spoken to customer services and they rebooted the router and then they rang me and the phone rang. SUCCESS! NO. Since then it has not rang but we are getting the flashing lights.
If i cant sort this i will go back to plusnet within the 14 days cooling off period.
Truecall have said that virgin need to turn on caller ID. When i mentioned this i was told virgin dont have caller ID. Fed up.
Yes the phone line is coming through the hub. Purple zone whatever that means. I cant wait until February to sort this out. I am having to watch the truecall unit unit all the time which is time consuming as i am a carer for my wife( we also have a fall alarm linked to a 24/7 call centre)
Also i keep getting a message that the security is not up to date and that virgin are using an out of date system. I`m at my wits end here Gareth and could really do with someone coming to my house to sort it to let me concentrate on looking after my wife.
Yes i would be grateful if an engineer can call and sort it out for me. The truecall device is not complicated it just needs the caller ID turned on at your end. Will the engineer also look into this security issue for me as it is above my capabilities to rectify.
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
But I just need to advise you the engineer will not be able to assist with the alarm, again this is a 3rd party service that we are not authorised to touch
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes