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phone line not working

nmtea16r
Joining in

i have been upgrades to hub5  1gb ..  original phone line was a socket on wall ,,  which is still the case 

 phone has been working fine upto 5 days ago when there was no dial tone....  i understand there is an adapter to plug phone line into hub , but had no info from virgin about this ..  should there have been one in box  or can i buy one and then all should be ok , or is there some setup involved 

 

1 REPLY 1

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi nmtea16r, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear about the issue you've been having here - I will take a look into this for you and see what's going on. I will send you over a private message to confirm some details. 

 

Cheers, 

Ryan.