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phone line not working

Joining in

my landline has not worked for months.  I have bought a corded phone and plugged it into the main jack behind the BT Plate but still nothing.  Checking service says no problems in my area. I've put off contacting you because it's always so complicated.  What should I do now



Forum Team
Forum Team

Hi there @joannh02


Thank you so much for your post and welcome to our community forums! 


I am so sorry to hear that you have been facing this issue with your services! 


Can I just check, when you say the phone is not working do you mean there is no dial tone? 


Have you tried more than one handset at this connection? 


Thank you. 



yes - but I've resolved it myself now. Good old youtube. Thank you

Hi joannh02

Thanks for coming back to the thread, I am glad it's all been sorted 🙂

Is there anything further we can assist with?

Forum Team

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