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Cindydee23
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phone line not working, for months!

My phone line stopped working in March and I have not been able to book an engineer or speak to anyone on 150.  Ive tried 3 phones on it, 2 of them new.  I get no dial tone, just a crackly line, and if you ring the line you either get a deadline noise or 3 beeps and it rings off. Ive run a status check on it several times and always states there are no issues (!)

I really need someone from virgin media to contact me and get this sorted asap!

thanks

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Beth_G
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Re: phone line not working, for months!

Hi Cindydee23,

 

Welcome to the community forums.   

 

I'm really sorry to hear you've been without your landline service for so long, this is disappointing to hear. 

 

I've been able to locate your account and I've arranged for an engineer to come and take a look at the issue for you. Please find your appointment time slot via your online account here:virg.in/myVM

 

Let me know if you need anything else from us.

 

Beth

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