Hi @byte2bits, thanks for your confirmation of details requested via PM - don't worry about the final question as this isn't fully required for a fault.
It's still not highlighted as an area outage yet, so the best thing I can do is book this technician for you which is my duty of care to you.
To reiterate though it's very likely, that once this is booked it'll be picked up behind the scenes and identified as an outage.
I've booked in the initial technician appointment though, and to confirm:
- You'll receive a text message confirmation of this within 24 hours of the date and time
- You can reschedule the appointment via your My Virgin Media app if required.
- Finally, if your technician is cancelled due to any possible area fault (which clearly, may be the case based on what you're saying), you'll receive a text message confirming this also.
Please let me know if you need any further help!