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burnietabs
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phone line down

Home phone completely dead, noticed yesterday but not sure how long it's been down.

Neighbour the same, as is 2 friend's houses further up the road.

Test says no fault found.

Friend tried to get through to report it but couldn't get through.

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Alex_RM
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Re: phone line down

Hi burnietabs,

 

Thanks for posting and sorry to see you're having some issue with the line, 

 

I've been able to locate your account using your forum details, I've run through some checks and this is something we need to arrange an engineer to resolve. 

 

I've booked this in, and you can view the time and date of your appointment via your online account here

 

Alex_Rm

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burnietabs
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Re: phone line down

Can't find any appt on my account. However my phone is now working ( the dialing tone is intermittent but I can make a call),  but my 3 neighbours aren't!

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Alex_RM
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Re: phone line down

Great to hear it now seems to be working, 

 

Would you like me to cancel the visit?

 

In regards to your neighbours they would need to contact us themselves so we can check their account. 

 

If you do however know the address details, pop me over a private message and I can check for any faults here.

 

Alex_Rm

 

 

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Alex_RM
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Re: phone line down

Thanks for sending those details over, there does appear to be an unplanned outage affecting the landline. 

 

This type of issue is usually resolved within 4-6 hours.

 

Alex_Rm

 

 

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