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steve316
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phone line dead

just rung virgin media to tell them my phone line has been down for the last 14 hours service status is saying its all good she said there is a fault at the house and in the area she said don't when it be fixed there is no update thank you for calling put the phone down on me i hope some one works for virgin on here can help me

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Katie_WT
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Re: phone line dead

Hi there @steve316

 

Welcome to our Community and thanks so much for your first post - I am sorry that you're having some issues with your landline recently. 

 

I have been able to locate your account and can see that you were impacted by an known area issue on 19th June. This was logged under reference number F008142829. The issue was resolved around 1pm on the same day. 

 

I have run a few checks on your account and line today and all is looking fine from here with no errors showing - I do hope that all is working for you now? Please do pop back if you still need any assistance. 

 

Cheers

Katie - Forum Team


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