phone line dead 4 weeks so far

[DesperateDan70]

My Phone line has had no dial tone and is busy when called, been trying to sort this out for weeks, have a complaint case open Complaint reference: C-220822881 but just keeps texting me to call the fault line again, I really haven't got 45 mins spare again to call on a chargeable number. 

And I have tried everything new phone, check connections in the house unplugged the phone, and tried to call the number but still receive a busy tone...

[Ilyas_Y]

Hi @DesperateDan70, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the phone line not working.
I am sorry to hear that it has also gotten to this point as well.
I will be taking over this case for you and looking in to the matter.
Watch out for the purple envelope inviting you in to a private message.

Kind regards.

[goslow]

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@DesperateDan70 wrote:

My Phone line has had no dial tone and is busy when called, been trying to sort this out for weeks, have a complaint case open Complaint reference: C-220822881 but just keeps texting me to call the fault line again, I really haven't got 45 mins spare again to call on a chargeable number. 

And I have tried everything new phone, check connections in the house unplugged the phone, and tried to call the number but still receive a busy tone...

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Hope you are keeping good notes on all your comm's with VM in order to ensure you get the correct compensation for this lengthy outage

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

VM has some past form on here for some rather loose interpretations of the compensation requirements (needless to say in VM's favour). Post back on here if you have queries on the compensation scheme and forum contributors will help you.

[Ilyas_Y]

Hey @DesperateDan70, thanks for speaking with us today.

I'm glad we have been able to make arrangements to get the landline fault resolved.
Let us know how it goes post appointment 🙂

Kind regards.

[DesperateDan70]

All sorted thank you, the connection had been upgraded from the old system with a separate TELEPHONE SOCKET to the new one where the phone line plugs directly into the modem. I had not been informed of this and also the new connection on the Modem had not been initiated and made live, the engineer made a few calls and plugged the phone into the modem, all sorted:)

[Ilyas_Y]

Hey @DesperateDan70, thank you for the update!

I'm glad to hear that everything has been sorted and that the new connection is up and running!
I do apologise for the process that you went through and will feed back to ensure processes are kept more smooth throughout for other customers.
As always - feel free to reach out to us if you need anything, we're always here 🙂

Kind regards.