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tonyprodger
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phone displays check phone line

 My phone stopped working today and displays 'Check Phone Line' message. I have checked all plugs and cables and found nothing untoward.  I do know that engineers have been working on a cabinet that I am connected to and was wondering if they could have accidentally disconnected the phone line. I cannot seem to contact Virgins help line so wanted to know if there is anything else I can do?

 

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Tom_F
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Re: phone displays check phone line

Hi tonyprodger, thanks for your post.

 

Apologies for any issues with your phone line. I wasn't able to run any checks using your forum details alone on this occasion, so please look out for my PM so we can take a further look into this for you.

 

Tom 

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Tom_F
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Re: phone displays check phone line

Thanks for getting back to us tonyprodger. I've scheduled a visit for an engineer - which you can confirm/reschedule/cancel via your online account if needed.

 

Please keep us posted with the outcome of that, or let us know if there's anything else we can help with.

 

Tom 

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