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RKW12345
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phone dead again

Hi - again I've lost complete use of my phone....no dial tone. Again I've swapped over the phone to check its not the phone at fault. Does anyone know if Virgin can do weekend visits - as I cant take another day off work and I can't speak to anyone...in constant hold hell. The last time this happened the engineer said it was something at the box at the end of the road....nothing to do with my home and no need for me to be even there. any help mch appreciated

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Forum Team
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Re: phone dead again

Hi RKW12345, thanks for your post.

 

Sorry to hear of the reoccurring phone issue. I'll be happy to take a look and see what we can do to help.

 

I will send a PM shortly (look for the purple envelope) and will look forward to your reply. 

Tom

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