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pyford
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phone cut off

hi 

   We were due to leave virgin today but extended that by a month to 4th Oct, our tv and broadband are still working but phone has been cut off. Can someone look into this for me please

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Melissa_F
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Re: phone cut off

Hi pyford,

 

Thanks for your post.

 

I'm sorry your phone was cut off instead of being left on like your other services.

 

I'd need to take a look at the account for you so I can understand what's happened. I'll pop you a private message and take some details.

 

Speak to you there.

 

Thanks

 

Melissa 

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Melissa_F
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Re: phone cut off

Hi pyford,

 

Thanks for confirming your details.

 

Your phone line will be reconnected within the next few hours. Please can you keep having a check and let me know that it's working okay?


Thanks

 

Melissa

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pyford
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Re: phone cut off

hi Melissa

 thanks for help looking into this, the phone wasnt working when i tried it this morning but our plusnet line has gone live today so phone no longer needed.

 One last thing we have had 4 messages(3 before i extended by a month) to return our equipment,the last one being yesterday saying we will be fined £100

 if we dont. We will return it the day after our contract expires, so if you could let the relevant parties know that would be great.

                                                 Many Thanks Carol

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Melissa_F
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Re: phone cut off

Thanks Carol, that's not a problem. 

 

Please return the equipment when you've actually cancelled, and if you do have any problems with it before then, let me know and I'll help you 🙂

 

Thank you,

 

Melissa 

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