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spgray
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phone connection method - hub or wall socket?

if the hub says "telephony (ready)" in green does that mean that the telephone service is provided via the hub?

Annotation 2020-08-09 131745.jpg

reason i ask is that next to the wall point there is a virgin telephone socket (all fairly recently installed - see example photo), but as we don't physically have a phone to plug in it's unclear which method should be used if the need arose.

wp-1490032608036-1.jpg

do both work or is it a "one or the other" system.
if it's thru the hub and not the wall socker then we'll remove the un-needed wall socket.


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jb66
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Re: phone connection method - hub or wall socket?

This will be the hub connection, your socket will be an old connection no longer used

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spgray
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Re: phone connection method - hub or wall socket?

Reason I ask is that it's a fairly recent install, so wonder why they fitted a phone socket.


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jb66
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Message 4 of 11
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Re: phone connection method - hub or wall socket?

That's not a new isolator, looks like it's been there for a while

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spgray
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Re: phone connection method - hub or wall socket?

That photo isn't mine, it's just an example photo of what is installed, I couldn't be bothered taking a photo so just pulled one from Google that showed that telephone socket I have (hence the use of the term example photo)


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DJ_Shadow1966
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Message 6 of 11
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Re: phone connection method - hub or wall socket?

Hello

Is there a cable going from the back of the hub to that phone socket as the engineer could have placed the first extension from the hub ?

But looking at the screenshot of your hub you are definitely phone line to the hub, and only that will work unless the above is true.

Regards Mike

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spgray
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Re: phone connection method - hub or wall socket?

no, the cable enters the property (well 2 cables - 1 coax and 1 telephone) and on the inside is the coax point and the telephone point right next to it.

there is nothing connected to the hub other than the coax.

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spgray
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phone connector fo hub required

in reference to this thread https://community.virginmedia.com/t5/Home-Phone/phone-connection-method-hub-or-wall-socket/m-p/43612...

it seems that at some point since the virgin installation took place the telephone service has moved from standard wall socket to hub connection.

however, my self-install pack (that i received at the time) did not include the connector to allow a phone to plug into the hub.

can someone at viring arrange to have one sent out.

also, the property has two virgin wall sockets (1 downstairs, 1 upstairs), only 1 is being used (both live). i believe the un-used one should have a termination cap on it, but it doesn't and there wasn't any in the kit. can a termination cap be provided for the un-used feed.


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spgray
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Re: phone connector fo hub required

my separate thread has been merged into this one, meaning it'll probably get lost in the ether.

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John_GS
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Re: phone connector fo hub required

Hi spgray

 

Thanks for posting and apologies for the delayed reply.

 

I've checked the system and yes the phone line is through the router

 

Kind regards,

John_GS
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