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Ace
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phone change to fibre network

Rang 150 as instructed by email to book an engineer to change my landline to fibre network. Apparently I need a new wifi hub. (currently have superhub 2).

After explaining the situation I was told I would receive a text message with a date and time when engineer would visit.

Have not heard a thing.

Can some-one sort this out please. (ringing 150 is a bit hit and miss).

 

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Travis_M
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Re: phone change to fibre network

Hi @Ace

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, I am going to drop you a private message now to collect some more information.

 

Please keep an eye on your inbox

 

Regards

Travis_M
Forum Team



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Ace
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Re: phone change to fibre network

Sorted by Travis very quickly , thank you.
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Travis_M
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Re: phone change to fibre network

Hi @Ace

 

Thanks for the reply!

 

You're very welcome and glad we've got this sorted for you - I hope you have a great day.

 

Regards

Travis_M
Forum Team



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