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iball
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outside box broken

Hi

my outside box has come off the wall and the cables are exposed, is it possible for this to be fixed/replaced please?

I've spoken to 2 operators now who took details of the issue and said they would take forward and the line just went dead. 

thanks

Iain

 

 

 

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Natalie_L
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Re: outside box broken

HI iball 

 

Thank you for posting to the Community. 

 

I am sorry to hear the calls were disconnected, I am sure this was not intentional. 

 

I have taken a look from our side and can confirm the team have forwarded the details as requested 

Did they provide a time scale for this? 

 

Thanks 

 

 

Nat
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iball
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Re: outside box broken

Thanks for confirming Nat....they did state that it could take up to 5 working days

 

Iain

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Natalie_L
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Re: outside box broken

Thank you for your reply. 

 

Please let us know if you have not heard anything within this time 🙂 

 

 

Nat
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iball
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Re: outside box broken

Thank you

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Natalie_L
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Re: outside box broken

You're welcome. 

 

Just pop post on this thread if you need us 🙂 

 

Thanks 

 

 

 

 

Nat
iball
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Re: outside box broken

👍

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iball
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Re: outside box broken

Hi Nat

Nobody has been in touch and the box still needs fixing, are you able to help please?

Thanks

Iain

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Zak_M
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Re: outside box broken

Thank you for coming back to us. 

 

I have taken a look over things and we need to book an engineer to come and get this fixed for you. 

 

I have taken the opportunity to book this for you, your able to find the time and date via your online account. 

 

Kind regards,

Zak_M

iball
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Re: outside box broken

Thanks Zak

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