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Alan581
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our new phone service is not working.

We have just switched from NowTV. Our number has been moved. There is no dial tone on the phone. We cannot take incoming calls. Any ideas? By the way Broadband and TV are both OK.

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Katie_WT
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Re: our new phone service is not working.

Hi there @Alan581

 

Welcome to our Family; we're pleased to have you and thank you co much for joining our Community and for your first post. Very sorry to understand that you had some issues with your landline after switching to us. 

 

I have located your account from your forum information and can see that you have been able to contact us and as such we booked a technician for you; I do hope all is now working since the visit? 

 

Please do feel free to pop back with any updates or if you still need help 🙂 

 

Cheers

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Alan581
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Re: our new phone service is not working.

This issue has now been sorted by an engineer. It was simply replacing the cable from the phone to the modem. 

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