not receiving incoming call

[chiky]

since yesterday i not receiving incoming call ( Area 15) but i can make outgoing call, i have try different phone and it the same problem, the phone make beep noise then cut off, no ring tones. No call divert is turn on phone.Is there problem in the area?

[Zach_R]

Hi @chiky,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear you're experiencing some issues receiving calls recently. I've checked things over on our systems and I'm currently unable to detect any issues in the area to explain this problem. Do you have any other sockets in the home that the phone can connect to? That way we can rule out this being a potential socket issue.

Thanks,
 

[chiky]

i have only got one phone socket. Now i can't make outgoing call, there is no dial tone. So i use my mobile phone and call 150 and say 'sorry you can't use your virgin media phone service'.

[Lee_R]

Hi Chiky, thanks for getting back to us.

Sorry to hear that you're now completely without your landline service.  We've checked our systems from here and can confirm there's a fault in your area.  We're awaiting further updates on the estimated fix time.  You may wish to check for updates yourself, either on our service status link, or by calling 0800 561 0061. We hope this is resolved for you as quickly as possible.

Regards

Lee_R