Menu
Reply
oldlady1
  • 27
  • 2
  • 5
On our wavelength
543 Views
Message 1 of 11
Flag for a moderator

not getting incoming calls

Landline not getting incoming calls, can ring out but line is crackling. 

 

0 Kudos
Reply
Corey_C
  • 2.82K
  • 158
  • 226
Forum Team
Forum Team
509 Views
Message 2 of 11
Flag for a moderator

Re: not getting incoming calls

Hi oldlady1,

 

Thanks for your post, sorry that you are having landline issues.

  • How long has this been occurring?
  • Do you have more than phone handset in the home and if so is this happening on all the phones? 
  • If you only have one phone are you able to try the phone in another phone jack?

Cheers,

Corey C

0 Kudos
Reply
oldlady1
  • 27
  • 2
  • 5
On our wavelength
507 Views
Message 3 of 11
Flag for a moderator

Re: not getting incoming calls

only noticed yesterday and it it happening on all phones 

0 Kudos
Reply
Corey_C
  • 2.82K
  • 158
  • 226
Forum Team
Forum Team
505 Views
Message 4 of 11
Flag for a moderator

Re: not getting incoming calls

Thanks for replying, oldlady1.

 

I'll be sending you a PM shortly to get your account details and having a look at your service.

 

Cheers,

Corey C

0 Kudos
Reply
Corey_C
  • 2.82K
  • 158
  • 226
Forum Team
Forum Team
488 Views
Message 5 of 11
Flag for a moderator

Re: not getting incoming calls

Hi oldlady1

 

I've got a tech visit booked for you on Monday, 06-JUL, 12-4PM. You can view or reschedule this from your online account with this link

 

Thanks,
Corey C

0 Kudos
Reply
oldlady1
  • 27
  • 2
  • 5
On our wavelength
388 Views
Message 6 of 11
Flag for a moderator

Re: not getting incoming calls

UPDATE  had tech out on Monday phone was working but caller display not working. now today  (Wednesday) phone not ringing in again. when tested with mobile all i heard was static then went dead. 

0 Kudos
Reply
oldlady1
  • 27
  • 2
  • 5
On our wavelength
354 Views
Message 7 of 11
Flag for a moderator

Re: not getting incoming calls

UPDATE 2  phone line now dead can't ring out or in at all now. phone says please check phone connection 

 

0 Kudos
Reply
Megan_L
  • 2.22K
  • 141
  • 220
Forum Team
Forum Team
327 Views
Message 8 of 11
Flag for a moderator

Re: not getting incoming calls

Hello Oldlady1,

Thanks for using the forums to get this issue with your phone line resolved, I am sorry you've not had a fix to this yet!

I have already taken the time to have a look at this on my side and I have straight away found that you need an engineer visit to fix. 

I'm going to send you a PM now so we can chat about account specifics, dates and times.

Speak soon!

Megan_L

0 Kudos
Reply
oldlady1
  • 27
  • 2
  • 5
On our wavelength
308 Views
Message 9 of 11
Flag for a moderator

Re: not getting incoming calls

have not received PM from you Megan_L

0 Kudos
Reply
Megan_L
  • 2.22K
  • 141
  • 220
Forum Team
Forum Team
298 Views
Message 10 of 11
Flag for a moderator

Re: not getting incoming calls

Hi Oldlady1, 

Sorry about that! I've sent another PM which I hope gets through to you, if not please let me know again!

Thanks,

Megan_L

0 Kudos
Reply