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bulldog
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no phone service

as from this morning we got no home phone service at all.total inpossible to get through to customer services to sort this out .did the test on virgin web but came back with no fault ??? . phone by mobile  virgin auto for a engineer to come out the only time they got is saturday 4th . 4 days wait for an engineer is a joke we paying the top package which includes next day engineer call out if their is a fault on our services.so why haven't we getting this virgin.??

virgin before you ask there is only 1 line to the house which is virgins and its plugged into virgin wall socket not the hub

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Emily_G
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Re: no phone service

Thanks for your post Bulldog.

 

How did the appointment go?

 

Let us know, Emily.

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bulldog
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Re: no phone service

need new cable from the road to the house engineer temp fixed it waiting for yous to come back with an date to do the job.was told by the engineer it could take up to an month to six to 7 weeks which is an disgrace.while we are talking can you find out why our router keeps dropping and restarting 3-4 times a day. for no reason ?

phoned customer services many times now about this and many times was told that an manger will phones us back ? considering we are still waiting from six- seven weeks ago for an phone call from a mangar  about the same problem which to date never happen. yesterday we was given was given an phone number to text to an person at virgin who was going to dealing with it yesterday ,we text yesterday and got an text reply back this morning saying the following (GOOD MORNING,HOPE YOU ARE DOING GOOD) WHAT sort of reply is that ? virginmedia are taking the p@ss out of the paying customer who are paying your wages.

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Emily_G
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Re: no phone service

If this is what the engineer advised then this would be the fix for the issue, it may take this time if they need specialist equipment or council requests. 

 

If you're experiencing a complete loss of service for over 48 hours we'd be able to credit the amount when this is rectified. 

 

Thanks, Emily.

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bulldog
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Re: no phone service

we lossed total of 3 days of no home phone services till the engineer came out and temp fixed the line,

as to the problem with the router keep dropping out this is still on going it happens as mentioned 3-4 times a day at any time

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Jodi_S
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Re: no phone service

Thanks for the update bulldog. Sorry to hear you're experiencing issues with your internet also. As you are having a whole new cable laid to your property this will sort out the issue for both the landline and internet issues.

 

Once the repair has taken place we can the look in to the loss of service credit on your account.

 

We apologise for any inconvenience caused and appreciate your patience. 

 

Please come back to us once the repairs have been completed and we can look in to this further for you.

 

Kind regards Jodi

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