Virgin Media Community

[terryR1]

Just been told that the way to cure the 'no number' calls which has appeared on our phone since Virgin  put our home phones on wi fi is to renew the home phone and make sure its NOT a BT phone !!!!

How many other customers is this affecting????????????

[goslow · Accepted solution]

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@terryR1 wrote:

Just been told that the way to cure the 'no number' calls which has appeared on our phone since Virgin  put our home phones on wi fi is to renew the home phone and make sure its NOT a BT phone !!!!

How many other customers is this affecting????????????

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That would be somewhat dubious advice because, if you go through the multi-page blockbuster topic on this, I think it does mention (somewhere in the current 35 pages of the topic) that it is not just the BT brand that has experienced the issue.

https://community.virginmedia.com/t5/Home-Phone/Constant-quot-no-number-calls-quot-since-moving-to-I...

[Chris_W1]

Hi terryR1, thanks for for the message and welcome back to the forums. 

I can see that you are currently in PM with Ash regarding this and she will respond as soon as she can. 

Chris. 

[NinjaMeerkat]

Lots of threads about this.

[jem101]

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@goslow wrote:

Snip ....

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That would be somewhat dubious advice because, if you go through the multi-page blockbuster topic on this, I think it does mention (somewhere in the current 35 pages of the topic) that it is not just the BT brand that has experienced the issue.

...Snip

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And by 'dubious advice', read; a complete lie and the usual BS statement by VM's sorry excuse for a customer service provision, when faced with something not on their scripts. I suppose we have to have a degree of understanding and sympathy, these people you speak to are not trained at all, other than to follow a pre-scripted response and when that doesn't work, well, maybe just make something up, possibly something you may have vaguely overheard while queuing up at the canteen!

[terryR1]

Thanks for  your backing, appreciated

Terry

[Megan_L]

Hi TerryR1,

Thanks for using the forums to get this issue with your landline looked into, I am sorry if these calls are getting more and more frustrating. 

I can confirm that we are aware of this issue and it has been fed back to the back office faults team for landline issues, they are working on getting it fixed as soon as possible. 

I am sorry for the frustration this must be causing, please bear with us whilst we get it sorted.

We will communicate any updates as and when we get them. 

Thanks for your patience!

Megan_L

[terryR1]

Thanks Megan_1,

I will wait in anticipation for a result to this problem but  for Virgin to advise me to change my phone and not to use a BT phone is not very encouraging.

I am glad to hear that its being dealt with by the back office team, meanwhile ,i will have to continue to put up with the problem and hope that not too many people have changed their phone on the unnecessary advice of Virgin.

Thanks TerryR1

[Chris_W1]

Hi terryR1, thanks for the message and welcome back to the forums. 

The back office team is looking into this and hopefully they have a resolution soon, 

Thanks for posting.

Chris.