no landline for 4 days

[tony1964]

getting told same answers  getting fixed etc 4 days now

[Zach_R]

Hi @tony1964,

Thank you for your post and welcome back to our community forums. We're here to help.
 

I'm so sorry to hear you're having some landline issues lately. Are any known service issues in the area currently being reported via our Service Status Dashboard for you?

Thanks,
 

[tony1964]

there was yesterday on the run test and received email saying everything fixed . but sill no dial tone and nothing when ringing in , getting fed up with it will be fixed by.........this time  been 4 days now and got some important calls to be received as my father in law is dying  130miles away and i cannot travel due to being disabled 

[Zach_R]

Hi @tony1964,

Is anything currently being reported via the link provided? Can you also confirm if your landline is connected via a router, or via a wall socket?

Thanks,
 

[tony1964]

I told them today and it is plugged into wall socket , there is not even a tone ringing in so must be external fault ?

[Zach_R]

Hi @tony1964,

Are there any other sockets in the home that you can test your landline in? Is it also possible to test a different landline handset? This way we can narrow down if the issue is equipment related.

Thanks,
 

[tony1964]

no other sockets or phones 

[Zach_R]

Hi @tony1964,

No problem. I'm going to send you a private message in a few moments so we can take some additional details and have a closer look at things.

Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[tony1964]

got an engineer to come round now thanks for your help

[Zach_R]

Hi @tony1964,

Thank you for the update. When is the engineer visit scheduled and booked for?

Thanks,