no internet and phone for a week

[mygurudevan]

hi

my internet and phone has been down for a week, and you have not done anything about it. I have called seven times, made complaints, and you have still not done a thing. your field engineers damaged an outside cable last week (according to the VM Engineer for an cable upgrade, and left it like that), and have not come back to fix it....

[Hayley_S]

Hello @mygurudevan,

Welcome, thanks for posting.

I am sorry for the issues with your internet and landline service.

I will send you a private message now, so I can help you further.

Please look out for a purple envelope.

Many thanks,